being human stories

Top 5 Skills we need for 2020

Updated: Jan 13, 2020

Im not very good at New Year Resolutions - writing this during the second week of January could be a good clue there!

Instead I tend to focus on what skills I feel I need to build for myself over the next 12 months.

According to Shelley Osborne, Vice President of Learning at,

a trend she’s noticed among online leaners is an increased interest in skills that require a human element, like critical thinking and emotional intelligence. These are the skills that make us “innately human,” she explained.

Here are 5 of the top skills with that human element you and your organisation need to have for 2020.

Critical Thinking

Critical thinking is the ability to think clearly and deeply about a problem and making a logical judgement. It is a kind of thinking where you yourself analyse and examine and come up with an effective conclusion instead of believing on other’s opinions. It requires patience and good observation power. Critical thinking is an important skill to learn. It helps in implementing innovative ideas and understanding logical connections between them. It teaches us to use objective analysis and evaluation in order to form a judgment on a topic, rather than the simple default to our unconscious bias.

People Skills

No brainer really, however it really is a skill that we can ( and should) all learn.

Regardless of whether you are in a leadership position or not, people skills is probably one of these most important skills we can have, in both our personal and professional life.

As some one once told me - its easier to attract bees with honey than with vinegar.

We will always require this skill because big things cannot be done alone.

Emotional Intelligence

Yes - its been a buzz word for a long time - so there must be some in it right?

The dictionary describes Emotional Intelligence as the capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically.

I call it being aware of what's going on both in self and with others as well as in our organisations and communities and to act accordingly.

Mastering this skill is very important for our personal growth. Before we can be aware of other’s emotions, we need to first know what's going on with our emotions.

Service Orientation

Service Orientation means seeking different ways to help others. Goes hand in hand with customer service.

How well you are able to help the people in your team determines the level they are able to help each other and your customers and clients.


Resilience is the capacity to bounce back from setbacks and difficulties. Building resilience in your team enables them to cope with everything from difficult people to difficult situations. It's a key skill to learn - resilience won't make the problems go away — but it can give you the ability to see past them, find possible solutions and better handle stress. If you aren't as resilient as you'd like to be, you can develop skills to become more resilient.

There's a whole lot more I could add to the list but they all have one thing in common: we need to develop a growth mindset to in order to develop these skills. Carol Dweck, the author of Mindset - The New Psychology of Success an inquiry into the power of our beliefs, both conscious and unconscious, explains how changing even the simplest of them can have profound impact on nearly every aspect of our lives.

11 views0 comments

Recent Posts

See All